Practice Details

First Two Years of Life

Our practice uses a team approach. Physicians and nurse practitioners work together to help provide the best access and care for our patients. For the first two years of life, our patients are encouraged to rotate visits between their pediatrician and one of our advanced nurse practitioners.

ROTATION EXAMPLE:

Nurse Practitioner (NP)/ Physician (MD) Rotation:

  • 2 week visit - MD
  • 1 month visit - NP
  • 2 month visit - MD
  • 4 month visit - NP
  • 6 month visit - MD
  • 9 month visit - NP
  • 12 month visit (1yr) - MD
  • 15 month visit - NP
  • 18 month visit - MD

Insurance

We will bill most insurance carriers for you if proper information is provided to us.  Co-payments and deductibles are due at the time of service.  Any care not paid for by your existing insurance plan will require payment in full upon notice of insurance claim denial.  All MassHealth patients must be enrolled in one of the following plans:  PCC, Tufts Network Health, or Neighborhood Health Plan.  A valid MassHealth card must be presented at each visit to verify eligibility.

For Partners Healthcare- Our providers are out- of network with Partners Healthcare. Please check with your insurance company prior to your visit because you may have a higher co-pay.

Referral Network

If we determine that your child needs to see a sub-specialist, we will refer you to the appropriate physician. In many cases a written clearance from our office is required in advanced. Though some insurance carriers do not require a referral, it is your responsibility to understand your plan requirements. To request a referral you may either call our main number and leave a message in our referral request mailbox or fill in the request form on our referral page.  

Calls to the Office

If your child is ill and needs to be seen, please call as early as possible.  Please inform the receptionist as to the general nature and severity of your call.  Most requests for same-day sick appointments are handled by our triage nurses.  Your call will be prioritized and returned. 

After-Hours Emergencies

If your child is having a life-threatening emergency, you should seek emergency assistance by calling 911.  Non life-threatening emergency calls outside normal business hours will be handled by our after-hours triage service.  These calls should be limited to questions which cannot wait for a call the next business day.

Office Hours and Appointments

A pediatrician is available 24 hours a day, 7 days a week,  including weekends and holidays. 
Our phones are on : 
Monday to Friday, 8:00am to 5:00pm
Saturday and Sunday, 8:00 am to 12:00 pm
* For weekend visits please use a Hospital Main entrance, all secondary entrances may be locked for security reasons. * 

Office Inquiries
Audrey Rideout, Practice Manager (617) 969-8989

Billing Inquiries
(781) 792-0641 or (781) 749-3507
Fax (781) 982-0815

Office Fax Number
(617) 928-0178
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Missed Appointments
We require at least 24 hours notice to cancel appointments. You will be charged $40 for missed appointments.

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